August 30, 2017
These Terms and Conditions of Use (“User Terms”) apply to your visit to and your use of our website at www.tieroneclub.com (the “Website”), the tour and the services of the Company (as defined herein), as well as to all information, recommendations and/or services provided to you on or through the Website, the Tour and the Services.
1.1 Your contract is with TIER ONE CLUB LLC, whose registration number is L17000170339 and registered office is at 2101 Brickell Ave, #1609, Miami, FL, 33129. TIER ONE CLUB LLC are hereinafter referred to as ‘the Company’ or ‘we’ in respect of these Terms and Conditions, which apply to all of the tours in our brochure and on our website.
1.2 The Client or ‘you’ – The person whose details appear and who submits this booking form. You confirm that you have authority to sign on behalf of all other people within your group, for whom you will be responsible for in accordance with these Terms and Conditions.
1.3 You have to be 18 years of age or older to use the Company’s Services, Website, or Tours. If you reside in a jurisdiction that restricts the use of the Services, Website, or Tours because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Services and the Tour. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a minor child or a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and register for the Services and the Tour. Client shall provide Company with a form letter of consent to certify that they have legal responsibility for any minor traveler; no unaccompanied minor will be allowed to travel on any Company Tour.
1.4 By using the Website, Tour, or any Services, you further agree that:
2.1 The Contract comprises: a) These User Terms, b) The specific itinerary for the tour on which you have booked, 3) the application booking form, all of which are hereby incorporated into and shall constitute the entire Contract for “Services” made between the Company and the Client. Where there is a discrepancy, these User Terms will prevail.
3.1 To make a booking for an escorted tour with the Company the Client must complete an online booking form and submit a deposit of $1,000.00 or 10% of the tour cost per person, whichever is greater.
3.2 The Contract between the Company and the Client will come to effect and be binding on both parties with effect from the date that notification of the acceptance of the deposit has been sent by the Company to the Client.
3.3 We reserve the right for whatsoever reason to return the deposit to you and refuse acceptance of your application for booking at any time, including after the commencement of the tour, subject to as otherwise expressly provided within these User Terms.
4.1 The Client will pay the balance of the tour price no less than ninety (90) days before the Departure Date. If the booking is made less than ninety (90) days before the relevant Departure Date the Client must pay the tour price in full on booking.
4.2 In the case of international payments the Client will ensure that the full United States Dollars amount is received by the Company after all bank charges and any interest rate fluctuations have been levied.
4.3 Company shall charge you for the services you request, which may include the travel, lodging, or related Services. You agree that you will pay for all Services you purchase through Company, and that Company may charge your credit card account as provided by you when registering for the Tour and Services (including any taxes, late fees, or additional fees as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing Company with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable; any chargeback on such credit card account of a valid Service shall be deemed a violation of these User Terms, and may result in the User account being disabled by Company to terminate the Contract.
5.1 If the balance of the monies due from the Client to the Company is not paid 90 days prior to departure, we will treat the Contract as cancelled by the Client and retain the deposit.
6.1 The Date of Departure is the date of commencement of the tour, according to the itinerary dates and place. The Company’s responsibility under the Contract only begins at the point of Client being met at an identified point per the Itinerary on the Date of Departure, and does not extend to any Client’s travel through passport control and /or customs of the destination country.
7.1 Medical vaccinations, passports, visas etc. are entirely your responsibility and must be arranged prior to departure. We take no responsibility for cancellation of your trip in the event that you are not allowed to fly, or continue your tour. If you are unable to travel due to not being able to obtain (or not having) the appropriate visa we reserve the right to retain the cost of the trip.
7.2 You must ensure you are medically fit to travel and participate in the tour. We accept no responsibility for any losses you incur or any element of the tour that you are unable to participate in, on account of your health or fitness. It is your responsibility to ensure that you research your intended destination(s) and activity/(ies) to determine whether you are able to participate and that you are at the required fitness level to undertake the tour.
8.1 The Client acknowledges that payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration etc., and that the Company will have incurred the largest part of its costs before the actual Date of Departure. Cancellation by the Client must be in writing, and subject to the cancellation charges of Section 8.2 hereof.
8.2 Deposits are non-refundable. If you cancel your booking, cancellation charges will be imposed as detailed hereinbelow.
8.2.1 90 days or more prior to departure – loss of deposit
8.2.2 89-60 days before departure – 30% of tour cost
8.2.3 60-35 days before departure – 60% of tour cost
8.2.4 Less than 35 days – 100% of tour cost
8.2.5 All cancellations must be in writing and be made by the person who submitted the booking form.
8.3 After the Departure Date, no refund for any unused portion or part of the tour or services to be provided will be given. If the Client of their own volition makes any alteration to or departs from, any portion of part of the tour, such alteration or departure will be entirely at the Client’s expense and liability and the Client will forthwith communicate in writing the reason for leaving to the Tour Leader.
9.1 The Company reserves the right to cancel the Client’s tour, however, the Company will normally not do so unless forced to do so by virtue of unforeseen circumstances such as flight cancellations, civil or political unrest, terrorism or ‘force majeure’ or on group tours where minimum numbers have not been reached, or other matters it could not foresee or prevent. For purposes of this Contract, the Company’s right to cancel for due to or ‘force majeure’ shall include but not be limited to strikes, riots, acts of God, including weather-events such as hurricanes, shortages of labor or materials, war, civil or political unrest, terrorism, governmental laws, regulations or restrictions, or any other causes of any kind whatsoever, which are beyond the control of such party.
9.2 In the event of cancellation caused by unforeseen or uncontrollable circumstances such as flight cancellations, civil or political unrest, terrorism, ‘force majeure’, or human or man made disaster, the Company will use commercially reasonable means to reimburse any monies that it can recoup from its suppliers.
9.3 In the event of cancellation caused by a group not reaching minimum numbers (an amount which will be determined by the Company), then the Company shall notify the Client not less than forty-five (45) days prior to departure that the minimum numbers have not enrolled and the tour is cancelled, in which case we will offer you an alternative tour of an equivalent or lesser price. If this is not acceptable, the payments made to the Company in respect of the tour shall be reimbursed. The Client may upgrade to a more expensive tour if available, subject to the Client paying the difference in price.
9.4 In the event of any cancellation, the Company will not accept liability for any consequential expenses that the Client may incur as a result of cancellation or for any other loss or damage howsoever caused arising out of cancellation. In all cases it is the Client’s responsibility to maintain suitable insurance to cover any additional losses not covered by the Company’s policy of reimbursement due to cancellation and to have booked airfare or travel reservations that are refundable or sufficiently flexible to accommodate change/cancellation.
10.1 The Client acknowledges that they are responsible to make themselves aware through Foreign Office advice, heed all State Department warnings, and any other sources available to them in regard to the safety of the countries and areas in which they will be travelling and to make informed decisions accordingly. Company shall not be responsible to provide Client with travel advisories prior to the scheduled departure of the tour.
10.2 Whilst we will do our best to inform clients of relevant changes, it is up to the Client, and not the Company, to know what the travel advice to a certain country, or region of a country, is and to be adequately insured to travel there. The Company accepts no liability if the Client a) chooses to cancel a booking because of Travel advisories or b) is not adequately insured to travel.
11.1 The price of your tour is subject to surcharges on the following items: Government action, currency, taxes, fuel for road vehicles and increase in scheduled airfares and hotel charges. Even in these cases, we will absorb an amount equivalent to two percent (2%) of the total excursion price, excluding insurance premiums and any amendment charges. Only amounts in excess of this two percent (2%) will be surcharged. If this means paying more than ten percent (10%) on the holiday price you will be entitled to cancel your tour within fourteen (14) days of the trip commencement date, with a full refund with the exception of any insurance premium paid and your deposit.
11.2 Prices quoted by the Company are subject to change if booking less than eight (8) weeks prior to departure.
12.1 If prior to ninety (90) days before departure, the Client wishes to transfer from the tour they have booked to another available one, a transfer fee of $99 is payable and any additional costs incurred by the Company in respect of that change. The Company will consider discretionary waiving of the transfer fee if the transfer is to a tour departing no later than the original tour booked.
12.2 Any transfer made by the Client later than ninety (90) days prior to departure will be subject to the Company’s discretion and subject to a $199 administration fee and any additional costs incurred by the Company in respect of that change. If for any reason the Company deems that transfer not feasible, then conditions relating to cancellation by the Client apply. (See Section 8)
12.3 Where the Client is prevented from proceeding with the tour, the Client may transfer the booking to a person who satisfies all the conditions applicable to the tour, having first given the Company notice as soon as possible of their intention. The Transferee will sign a new Booking form, and pay the transfer fee as defined in this Section. The Transferee signing the booking form also agrees to be bound by these User Terms.
12.4 The Client and the Transferee shall then be jointly and severally liable to the Company for payment of the balance due under Section 4 above and for any additional costs arising from such transfer.
13.1 It is unlikely that the Company will have to make any changes to our published itineraries, but the arrangements are planned many months in advance. Occasionally changes may occur without prior notice for reasons over which we have no control. The Company reserves the right to make changes without prior notice at any time, both before and during the tour. It is agreed that a published itinerary constitutes only an indication of what the tour is planned to accomplish, and Company and Client agree that each specific aspect by itself is subject to change in the Company’s sole discretion, and is not deemed a contractual obligation on the part of the Company.
13.2 The Client agrees that the nature of the tours offered by the Company require a degree of flexibility and that the contents and timings of the tour (including the arrival time at the tour’s destination, changes in route or method of transport) may be materially and consequentially effected as a result of civil or political unrest, terrorism, ‘force majeure’, weather, local political conditions, man made or natural disasters (including landslides, quakes and severe flooding), strikes, entry or border difficulties, mechanical breakdowns, flight cancellations, sickness or other unforeseen circumstances. You agree to accept this flexibility and to accept that we cannot be held responsible for delays and alterations in the schedule, including the main event, or for expenses incurred as result of any delay or alterations arising from any such circumstances over which we have no control.
13.3 When a major change becomes necessary before the tour departure notification of such alterations will be sent to the Client’s last known address (email and/or postal mail) as soon as the Company becomes aware. The Client acknowledges and agrees Company shall have the sole and absolute discretion (acting commercially reasonably) to determine what constitutes a major change of itinerary, which changes the Client agrees to accept.
13.4 If a major change to an itinerary is necessary prior to commencement of the tour – including a date change – the Client will have the choice of either accepting the change of arrangements, taking another available tour from the Company, or cancelling the tour and receiving a full refund provided that the major change is not due to flight cancellations, civil or political unrest, terrorism, or ‘force majeure’, cancellation or postponed main event, or any other reason beyond the control of Company, and provided they do so within twenty-one (21) days of notification.
13.5 The Company reserves the right to alter itineraries after departure, without refund if it is believed by the Company to be in the interest of the Client to do so. If an itinerary has to be changed during a tour, the Company will decide the new itinerary. The Client acknowledges and agrees Company shall have the sole and absolute discretion to decide what constitutes a major change of itinerary, which changes the Client agrees to accept. Should a Client choose not to participate in the revised itinerary and cancel the tour, reasonable help will be given to facilitate their return to the place of origin of travel, but no refund or compensation will be payable in respect of any unused hotel accommodation or any other services on a tour.
14.1 The Client’s booking is accepted on the understanding that Client accepts the potential risks and hazards that can be involved in tours of the kind provided including injury, loss or damage to property, discomfort and inconvenience. The Client also accepts that they may travel to remote areas where possible problems may include: forces of nature, civil or political unrest, terrorism, war and accidents. The Client also accepts any risks associated with altitude, illness, disease and physical exertion knowing that access to evacuation and/or suitable medical supplies and support may not always be available and is likely to take a considerable amount of time and use wilderness extraction techniques.
14.2 Mode of Transport: For each tour the Company will use locally arranged transport including cars, mini-van, coaches, trains, buses as shown in the specific tour itinerary.
14.3 The Client agrees that the obligation of the Company to the Client is to use reasonable skill and care to select competent, independent sub-contractors to provide reasonable transport given local conditions and any other services related to the Tour and to exercise reasonable care in selecting such suppliers.
14.4 The Client’s booking is accepted on the understanding that safety standards in the developing world and other countries are not the same.
14.5 Accommodation: We take reasonable care to provide interesting and high standard accommodation; however the Client’s booking is accepted on the Client’s acceptance that safety standards in the developing world and other countries may not be the same as the Client’s country of origin.
14.6 The Company does not accept liability for compensation should there be no fault on the part of the Company or its suppliers and the reason for the improper performance of the tour arrangements was either the Client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by the Company or its suppliers even if all due care had been exercised. Where the Client does suffer personal injury or death as a result of an activity forming part of the tour arrangements booked with the Company, the same conditions shall apply.
15.1 Company’s responsibility does not start until Client meets the group at the designated point of origin, usually the airport in the city at the start of the trip. Company is not responsible for any additional expenses incurred by Client in travel to the designated point of origin.
16.1 The Client will effect and maintain sufficient and appropriate cancellation, curtailment, medical expenses and third party liability insurance in respect of the Client and dependent relatives, and insurance to cover loss of, damage to or theft of the Client’s baggage, no later than the date on which the balance payment is due. The tour is a journey of a hazardous nature and the Client must be satisfied that such insurance fully covers all personal requirements including medical expenses, repatriation, helicopter rescue and air ambulance in the event of accident or illness.
16.2 The insurance policy and the receipt of premiums paid thereunder will be produced to the Company prior to departure and to the Tour Leader on the first (1st) day of the tour. If you join the tour without adequate insurance you may not be allowed to continue, with no right to refund. If circumstances give rise to a claim, the Client will forthwith pursue his remedies under such policy/(ies).
16.3 The Client will also produce to the Company prior to departure the details of the name, address and telephone numbers of their next of kin or persons to be notified in the event of an emergency.
16.4 Any policy of travel insurance coverage shall extend for the planned duration of the tour and at least an additional day.
17.1 The Client acknowledges that there is a significant element of personal risk in participating in the tour. The Client accepts and consents to the personal risks inherent in the implementation of this Contract, and accepts the limitations of the Company’s liability set out herein as being reasonable. The Company reserves the right at any time to require the Client to produce a doctor’s certificate certifying that the Client is fit to participate in the tour.
18.1 In consideration of participating in the Tour/Activity, the Client represents that they understand the nature of this Tour/Activity and that they are in good health and in proper physical condition to participate in such a Tour/Activity. The Client acknowledges that if Company determines event conditions are unsafe, Company will immediately discontinue participation in the Tour/Activity.
18.2 The Client fully understands that this Tour/Activity involves risk of serious injury, which may be caused by their own actions or inactions, those of others participating, the conditions in which the event takes place, or the negligence of the “Release’s” named below; and that there may be other risks either not known or not readily foreseeable at this time and they fully accept and assume all such risks and all responsibility for losses, costs and damages they incur as a result of their participation in the Tour/Activity.
18.3 The Client hereby agrees to release, discharge and covenant not to sue Tier One Club LLC, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents, other participants, any sponsors, advertisers, (each considered one of the “RELEASEES’ herein) harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, (c) your use or misuse of the Tour or Services; or (d) damages caused or alleged to be caused in whole or in part by the negligence of the “release’s” or otherwise, including negligent rescue operations and they further agree that if, despite this release, waiver of liability and assumption of risk they, or anyone on their behalf, makes a claim against any of the Release’s they will indemnify, save and hold harmless each of the Release’s from any loss, liability, damage or cost, if any, which may incur as the result of such claim.
18.4 The Client has read this RELEASE AND WAIVER OF LIABILITY, ASSUMPTION OF RISK AND INDEMNITY AGREEMENT and understands that they have given up substantial rights by signing it and have signed it freely and without any inducement or assurance of any nature and intend it to be a complete and unconditional release of all liability to the greatest extent allowed by law and agree that if any portion of this agreement is held to be invalid the balance, notwithstanding, shall continue in full force and effect.
19.1 The Company will appoint the Tour Leader(s) who will represent the Company. The identity of the Tour Leader(s) shall be communicated to the Client orally forthwith upon the first meeting of the commencement of the Tour, and that by continuing on the Tour, the Company and the Tour Leader(s) shall be free to assume that the Client is fully aware of the Tour Leader(s) identity and shall accept all instructions given and requests made by the same which in the Tour Leader(s)’ sole and absolute discretion are necessary or appropriate in furtherance of the Tour. The Client agrees to accept the decisions of the Tour Leader, who shall have absolute discretion and authority to secure implementation of the Company’s obligations under the Contract.
19.2 If your physical condition or behavior is such as to affect the well-being of yourself or other members of the group, and/or if you demonstrate a willful disregard for the instruction of the Tour Leader(s) in any way, in a Tour Leader’s sole and absolute opinion, affecting or potentially affecting another Client’s enjoyment of the tour, you may be asked to leave the tour without any right to refund.
20.1 The Client will comply at their expense and their liability with all legislation, visa requirements and immigration, customs and foreign exchange regulations of the countries visited. Should there be any failure to comply or any contravention by the Client of such laws, requirements or regulations, subject to the provisions of these User Terms, the Company shall have the right to require the Client to leave the tour without recourse to refund or other compensation.
21.1 Company shall endeavor to resolve each complaint as it arises. In order to do this we need to be made aware of the complaint. The Client agrees to the following procedure:
21.2 The Client will ensure at the earliest opportunity any perceived failure in the performance, or improper performance in the Contract, whether by the Company or its suppliers, is communicated to the Company’s Tour Leader. The Company and the Client will then make prompt efforts to resolve the complaint.
21.3 The Client agrees to give written details of any unresolved serious complaint to the Tour Leader.
21.4 In the event that the complaint remains unresolved then the client agrees to set out their complaint in writing to the Company within 7 days of completion of the tour.
21.5 The Client agrees that these provisions are reasonable and that any failure by the Client to comply with them will, at the Company’s discretion, exclude any rights arising out of the Contract.
22.1 No person, save with the express permission in writing of the Directors of Tier One Club LLC, has the authority or is empowered to waive or vary any of the Contract.
22.2 The Client acknowledges that prior to Contract they have been given general information on passport and visa requirements for the tour and of the health formalities required, and knows of no reason that would cause the client to be unable to comply with these requirements.
22.3 The invalidity, illegality or unenforceability of any Section within these User Terms shall not affect the continuation in force of the remainder of these terms.
22.4 The Contract shall be construed in accordance with the laws of the United States and the State of Florida and the parties irrevocably submit to the exclusive jurisdiction of the state and federal Courts situated in Miami-Dade County, Florida to settle any disputes, which may arise out of or in connection with the Contract.
22.5 Website Pictures and Brochure Content are not contractual.